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Support Center - Express Copies of Tax Returns and W2s

Support Center

This Support Center is designed to answer many of your Frequently Asked Questions regarding our Copy of Past Tax Return Form Genie.

Login/Account Issues

Forgotten Password If you have lost or forgotten your password, you can have it e-mailed to you.

If your e-mail account has changed, you should contact Customer Service (see below).

I was working on my application and my machine crashed. How can I access my application again? You can login with your e-mail address and password. All of the data that you entered will have been saved and you can proceed with your application where you left off. Start here and login as a Returning User.

Multiple requests

I need to apply for multiple individuals using the same e-mail address. If you need to submit multiple Past Tax Return applications under the same e-mail address, suffix a : and a number to your e-mail address, i.e. harrymiller@aol.com:2 when creating your account. This will establish a record for each new application but will allow us to communicate with you using the non-suffixed version of your e-mail address (i.e. harrymiller@aol.com).

Multiple tax years

I need tax documents for multiple tax years. You can request up to 6 documents on a single application. We treat W2s as a 'group' document. The same is true for 1099s. So all of your W2s for a specific tax year count as one document.

For example:
  If you need your Married Joint tax return, all of your W2s, all of your spouse's W2s, all of your 1099s, and all of your spouse's 1099s for a single tax year; that is a total of five documents.
  If you are single and need your tax returns and all of your W2s for three tax years; that is a total of six documents.

If you need more that 6 documents, you will need to make two separate applications. See Multiple requests for more information..

Billing Issues

I just called the IRS and they said there is no charge for this service. Why was I charged? While the IRS does offer tax transcripts by mail, their processing time is approximately 10 days. When the actual tax return is requested, processing time approximately 60 days and there is a $57 fee for each year requested.

On the other hand, our service delivers your tax returns, W2s, and 1099s to you online the same business day. IRS does not make a service of this kind available.

Change E-mail

If you need to change the e-mail address used for this application, you may do so here.

What years are available

  • Tax returns for tax years 2008 through 2010.
  • W2 forms for tax years 2003 through 2010.
  • 1099 forms for tax years 2003 through 2010.

How will my Tax Return information be delivered

After your Past Year Tax Return information has been retrieved, you will be sent an e-mail notification that your information is available. That e-mail will include a link where you can login and view/print your Tax return information.
You can also use the Print Request link here or from the "Express Copies of Past Tax Returns and W2s" screen to login and view/print your Tax return information.

How long does it take

Completing the request takes about five minutes and you can expect delivery of your tax documents via download the same day by 6:00 pm ET if submitted before 4:00 pm. Compared to IRS's normal 60 day turn-around for copies of past tax returns and W2s, our service is a real time-saver.

Why is AGI required

Whenever a "Third Party" (like our company) requests personal income tax information about an individual, the IRS requires that a "shared secret" be provided that only the individual person would know. This is for your protection. It prevents someone from accessing your personal tax information without your authorization. For the purpose of retrieving your Past Year Tax Returns, the IRS requires both AGI and Date-of-Birth.
    AGI for tax year 2009 can be found on:
  • 1040EZ - Line 4
  • 1040A - Line 21
  • 1040 - Line 37
    AGI for tax year 2008 can be found on:
  • 1040EZ - Line 4
  • 1040A - Line 21
  • 1040 - Line 37
    AGI for tax year 2007 can be found on:
  • 1040EZ - Line 4
  • 1040A - Line 21
  • 1040 - Line 37

Retrieved information is incomplete

Your Past Year Tax Return information is retrieved from the IRS database. It includes all of the forms, schedules, and information detail that the IRS stores there and makes available to us. When the IRS stores your tax return information in their database, they do not enter 100% of the detailed information. Things like individual charitable contributions and individual stock and interest income transactions are not entered into the database, and are thus not available for us to present to you. Generally, only summary totals of these types of items are available.

IRS does not include state or local tax information.

    We will provide you with your Past Year Tax Return information in
  1. A Transcript of the information directly from the IRS (HTML).

Customer Service

If your issue was not covered within this Support Center, you may request assistance from Customer Service. Inquiries are usually responded to within one hour.